Refund policy

Last updated: August 6, 2026

At Jinnd Jewellers, we are committed to providing high-quality jewellery. Due to the nature of our products, we only accept returns if the item is damaged, faulty, or you have received the wrong product.

Returns

Returns are only accepted if:

* The item is damaged upon arrival.
* The item is faulty or defective.
* You have received the wrong product.

To be eligible for a return, you must:

* Contact us within 48 hours of receiving your order.
* Provide your order number along with clear photographs showing the issue.
* Return the item in its original packaging where possible.

We do not accept returns or exchanges for:

* Change of mind.
* Incorrect size selected by the customer.
* Personalised, custom-made, or engraved jewellery.
* Normal wear and tear or accidental damage after delivery.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your return is approved:

* A full refund will be issued to your original payment method within 5–10 business days, or a replacement will be offered where appropriate.
* Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about our Return &Refund Policy, please contact us:

Website: www.jinndjewellers.com
Email: jinndjewellers.co.uk@gmail.com
Phone: +44 7950 744441